FAQs

Q - What is a Freight-Forwarder?

A - An international freight forwarder is an agent for the exporter in moving cargo to an overseas destination. These agents are familiar with the import rules and regulations of foreign countries, the export regulations of the U.S .government, the methods of shipping, and the documents related to foreign trade.

Q - What can I ship with Expo Freight?

A - General Merchandise/General Cargo, Branded Goods,   Precision Instruments Machinery, Non-Perishable Hazardous Materials, Fragile Goods, Bottled Products Non-Perishable Household Goods and Personal Effects Hazardous Materials. In other words - just about everything.

Q - What are your ethical guidelines?

A - Expo Freight has a stated code of ethics and is committed to    conducting business activities with integrity. We will serve our clients loyally and protect their interests when performing assignments.

Q - Do you have a guarantee?

A - Expo Freight has one of the most comprehensive and competitive guarantees in the industry. We have always honored our obligations to our clients.

Q - What is dimensional weight?

A - Dimensional weight is based on package density. It is a standard measurement used throughout the freight industry to determine freight charges. Freight shipment charges are always based on the greater of the two: either the gross weight of the shipment or the dimensional weight of the shipment; whichever is greater. For example, dimensional weight would exceed the actual weight of a very large box filled with inflated balloons.

Q - When do dimensional weight charges apply?

A - When the actual weight of a package is less than the calculated dimensional weight, carriers charge by the dimensional weight.

Q - Do all ocean shipments require an original OBL to be surrendered prior to delivery?

A - In most cases, this is required. The seller has the option of requesting an "express bill of lading" which will allow for the release of the cargo without the original ocean bill of lading.

Q - Are my airfreight charges based on the actual weight of the cargo only?

A-  IATA regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight, whichever is greater.

If your questions still haven't been answered, please feel free to Contact us. And we'll get back to you with all the answers.